|Address:||6601 Imperial Dr, Waco, TX 76712|
|Working:||9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–4:30PM Closed|
Absolutely the worst. If you see a Penske Van, it is a fed ex delivery truck from Waco location. They lost one of my Amazon and one Ebay order completely. After 4 inquiries and 3 hrs on phone they just laughed at me on phone when trying to get an explanation as to where or why or how I could locate it. Now 6 months later, Today they delivered one from Mass. that originated 2 days ago, while I sit and track another that started its journey 6 days ago and was in Fort Worth on the third, 3 days ago. Today is the 6th and they have no idea about this one now other than it will be given to post office for its final delivery at some point approximately on the 9th. Then the USPS will complete delivery. I hate seeing Fed Ex Waco looking like the Red Barron in a tail spin after its motor broke down from zero maintenance and up keep.
Seems like these folks never show up mat the times they show on their computers that dispatch has. Example today. It shows the delivery attempt was made two times. One, I was at an appointment the first time and the next time I for sure was at home and there was no knock on the door. The tag was placed two hours after the second attempt as I was outside and went to pick up my wife and we returned to find the tag. So someone is flat out lying again. This seems to occur frequently as it is not the first time. I try to use UPS if possible due to this.
FedEx express in rural areas around here are a joke. I tell all of venders if at all possible to use UPS because the service through FedEx is so bad. Put on hold for 30 minutes and never came back on the call when I was trying to find my package.
I really have received great customer service at this location, even when I came in unprepared the clerk helped me get everything straight.
Quick, helpful, and friendly service. Exactly what I need in a shipping service center.
I always visit this store for shipping and printing. Their service is good and fast.