|Address:||1211 Hwy 96 N, Silsbee, TX 77656|
|Working:||8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–6PM Closed|
Purchased a used vehicle several months ago from Silsbee Ford that didn’t work out well. Agreed upon a price and had funds sent which took one week. In the interim I learned from the salesman Billy Deitz, that the car had only one electronic key fob with no spare. I explained to him that I needed and expected the car to have two because it is literally thousands of dollars for a new one if the original were lost or damaged and cars typically come with two keys. I was then handed off to Mr. David King who is apparently the sales manager. He told me to get a spare key fob and send him the bill and he would take care of it. So far so good. Made arrangements for the car to be shipped to me out of state which took a couple of weeks. Once I had the car I contacted the local authorized dealer for this vehicle and learned the cost of a spare fob would be a little over $500 ($314 for the fob and $190 to program) and the earliest appointment was two weeks out. Made the appointment and proceeded to look online for a cheaper one which I found on ebay for $247. Purchased it and then contacted several local locksmiths about having it programmed. I wasted considerable time with them as they were not able to program correctly. Ended up having an independent repair shop doing the work at no charge as they were doing other work on the car and it just took them about 15 minutes. At this point I am out of pocket $247 plus 6-8 hours running around . When I contact Billy the salesman, he tells me to send an invoice but that they are paying just half. I explained that that wasn’t the agreement so once again I am handed off to David the sales manager who confirms that they are indeed just paying for one half and hangs up. When I tried to call back neither Billy nor David would accept my calls as they know I am not pleased with how this has been handled. It is now almost two months since the initial purchase and have not received any payment from SF. It seems they have completely reneged. If you think you might like dealing with a couple of two bit, sleazy, bumpkins, I could certainly recommend David and Billy. Everything changed with these guys once they were paid. A determination was made that since I was from out of state and would probably never be buying another car from them, and then everything went downhill from there. The car was even put on the transporter and shipped to me with absolutely no gas in it which created a big problem for me when it delivered. This could have been an OK deal but they just had to rip me off for a few hundred bucks. Good luck buying a vehicle from these people. There is a very good chance you will need it.
After having had a bad experience at another Ford dealer my expectations were hopeful but not very high. The Silsbee Ford team performed a warranty repair on my F250 a week or so ago and I wanted to drive my truck a bit to be sure all was well before I submitted my review. My experience with Wendy and the Silsbee Ford Team was top notch and way above expectation. That experience has restored my faith in great customer and technical service from dealers. Though I live in the Northwest Houston area, you can rest assured I will bring my truck back to Silsbee Ford for any service needs.
Mr. Jim Terry (sales) was exceptionally professional and I was treated with the utmost respect while at this dealership. I also met with Mr. Jim Shirey (service director) after noticing a vibration in the vehicle following the purchase - Mr. Shirey diagnosed the issue and corrected it in short order. I am very pleased with the purchase and highly recommend Mr. Terry, Mr. Shirey and Silsbee Ford to anyone seeking to purchase a Ford vehicle. Note: I live in Houston, and will happily drive the 2 hours to buy my next Ford truck, passing up multiple other dealers along the way.
See Greg Bell he was my salesman. Him and his colleagues did an outstanding job. My credit was weak but they made it happen with my request on not to run a ton of inquiries. The only thing was those silly add-ons but not as bothersome do to the deal I received. They really gave me a good deal and a great experience. I look forward to doing business with them again.
Service staff was great and friendly. I was running late for my appointment and called 10 minutes till and they still found a way to see me and work me in that day. I did not spend much more time than I expected even with me be late. I would recommend this service department to anyone that appreciates quick, friendly service.
K P Moreau
Over all a great experience. The salesman was excellent. He kept us informed of the progress of our 2019 Raptor order. He seemed genuinely interested in our order. Would have given a 5 star except for the manager giving us a low ball estimate of our trade in value. Over $2000 less than other dealers in the area.
Misty Martinez Vaughn Smith
HI if you know a WILLIE ALLEN WILLIAMS who works in your area AS A TIRE & LUBE EXPRESS GUY he is running from TEXAS childsupport for his child and he tried to kidnap his other child HUNTER from NEW MEXICO please turn him in because he owes it to the kids he refuses to take care of.
There services is great. They take care of you very good. Its nice going somewhere and someone remembers you like the girl who checks the tires by the service dept. She just came back to work for Silsbee Ford, and she is a great asset to Silsbee Ford.
Was lied to by salesman. Tried to trade in a 2012 FX-2 and 2014 XLT for 2016 250. Was told trade ins and 4K would be a deal. At last moment Number changed to $6,300. They would be very dangerous to negotiate with. Good luck if you choose to try.
Bought my first NEW car at Silsbee Ford with the help of Greg Bell and I couldn’t be any happier with the costumer service they all provided and the help I received to get the car I wanted. Will definitely recommend everyone to Greg Bell.
I was in and out in a short time and they checked my truck over good and told me their finds and was very pleasant to deal with. Love way they ask and entered me in their Ford rewards system.
Jo Ann Wheeler
What a Great Experience! Mike Andrus was very knowledgable, helpful, and represented Silsbee Ford Dealership with grace and style. I will purchase another vehicle from this dealership.
The service advisor Ms.Wendy was very nice and professional during my visit and i would recommend silsbee ford service department to any ford customer in America.Thanks Ms. Wendy.
First six oil changes are free and this was our first one. Took the car in for a recall situation for which we had an appointment. Everything was done to our satisfaction.
Excellent buying experience on a 2017 F150 Lariat. The internet Sales Manager (Billy Deitz) Did a great job, fair, honest, very costumer focused and did not play any games.
WOW! I did not buy my vehicle there, but the service department took care of me like one of there own. They went above and beyond to help me. Great service all around!
Silsbee Ford is the only dealership I take my F-250 to for servicing. The price is right, they are quick, and are always willing to help me out anyway they can.
A little slow on parts delivery from ford. But the service is top notch. From the service writers to the techs. Give Wendy praise for her professionalism!
My experience at Silsbee Ford was very good and I highly recommend it to anyone. Thanks Silsbee Ford for making my new truck experience so easy and good.
Found Silsbee Ford easy to work with over the phone, and no surprises when arriving at the dealer to finalize the deal. All in all, a good experience.
Ran my credit when I told them I only wanted my bank to be part of any loan. Now credit score has dropped and getting random mail from banks.
Very friendly and helpful. They get the work done fast for a dealership. Nice waiting area. Staff make sure your wait is enjoyable.
Was from out of town. Had a blowout while at a funeral. They were so helpful and got me out in time for services
the service was good. got oil change and tires rotated . it was quick. I was in and out in no time at all.
Process of buying my SUV ran very smoothly. I appreciate the salesperson Donald who was very helpful.
We really like the F-150 we bought. All of our dealings with Silsbee Ford has been excellent so far.
Mitzi bent over backwards helping me find both the size truck I wanted at a price I could afford.
My sales consultant was Donald Fritz and he was AWESOME! I love my truck thank you Donald!
Service staff was friendly and helpful, also the quick turnover on the repair was a plus.
Ended up purchasing a 2017 F150.Tara and Greg were great. No hassle and no pressure.
Great experience, Mike made the process easy fast.Very good place to buy a vehicle.
Sales and service staff friendly. They go out of their way to remember your name.
Just bought a brand new car from these guys. I love it. Thanks Don and Rodney.
Great friendly environment. Treated with hospitality and felt like family
Great experience! I would recommend Jim to anyone looking for a vehicle!
Excellent service very friendly personnel always a good experience for me
Great service. Wendy Gravis is one of the best service advisors around.
Fantastic buying experience! 10 x 10 stars! Thanks Donald Fritz!!!
Awesome place to service your vehicle. Great customer service.
I will buy my next vehicle from Chris Bell at Silsbee Ford.
Wendy did a great of getting me in and out with my truck.
Great experience, caring and hard working individuals.
HAD SOME WARRANTY REPAIRS DID SO IN A TIMELY MANNER
Thank you Tonya Ballard for your Excellent service!
This dealership provided excellent service!!
The staff was very helpful and professional.
Gave me a good deal on a special order F250
Excellent honest service at a fair price.
Great people,great and efficent service!
Outstanding Service,fast and great work
Very nice staff and great service!
They were so nice and so helpful.
Great people in the service dept.
Lucky Star LLC
Great helping peoples are here.
Good service this time around!
Good job in a timely manner.
Great service great sfaff
They have great service
Very helpful, See Paul