DO NOT USE PUMA VAN LINES. They moved me from texas to ohio and what a mess. I had holes in the door at the home i moved from and Javier stated he would pay for the door but he didnt. When my furniture arrived in ohio the driver act like he didnt want to be there and took many cigarette breaks. I had a broke bed, chips in my king size bed. The queen size bed he only put the headboard together and did that wrong. They broke my 55in tv. Broke my recliner. Botn the tv and tbe recliner i had to throw away. They refused to place my furniture and left furniture and boxes outside. I had back surgery so im not supposed to lift, but they dont care. I reported this to Javier, sent Donna emails of the damages and now they wont communicate back. BEWARE DONT USE PUMA VAN LINES. Im at the point where im going to try to contact them one more time. If i dont get a reply i will seek legal counsel. I had so many things broke i cant list them all on here. They also scratched and marked up my wall bringing stuff upstairs. When i reported to Javier he insist on DEBATING with me and said the driver gave him a different story, but of course hes not going to say he did it. This is a very bad moving company. EVERYONE BEWARE
I used Puma Van Lines to move me and my family from Denton Texas to Miami Florida in December of 2016. We had a very large home to move needless to say with 3 little ones. I had spoken with Donna who was very professional from the very beginning. She set up an appointment with Eric to come out to review my home and gave me a very competitive cost to move us. The packers came out and Cesar and his moving team came and packed everything. They were very care to make sure everything was packed correctly. I was simply amazed in their detailed and professionalism. The following day the moving team came which Cesar and his moving crew came back and loaded all of my furniture to the truck. And my things were off to Florida. The delivery driver Darrel kept in contact with us to get out things delivered. The delivery moving team was very detailed and made me a part of every step they took. I would refer Puma Van Lines to all of my friends and anyone that is planning to move.
I just worked with Puma for the first time to help me get a big piece of equipment from California to Dallas. They were able to schedule the pick up within a week. The dispatcher gave me a call to let me know when to expect the pick up in CA and the day of the driver called me when he arrived to ensure he picked everything up correctly. They were efficient and communicated well during the process. I was then able to store the equipment for several days until I was ready for delivery in Dallas. The delivery guys were prompt. They unloaded the pieces and even set everything up for me, super nice guys because it was very heavy. Even with several loads and unloads by the Puma drivers the equipment came in perfect condition, no dents or scratches. The whole process was much easier than I had expected since I did not have someone in CA to help with the pick up, Puma took care of everything and at a reasonable price. I will use them again in the future.
Last month I have decided to move my house to Atlanta, GA from Dallas, TX. It was immense trouble for me as I had to move with pets and young kids so I start to search on net and I came to know about how to move with pets, which inspires me a lot and boost up my confidence level. I got a list of movers who can handle such special moves and between them I found Puma van lines more convincing by reading their clients reviews. So, I decided to consult my move with Puma van lines and when I called them, they sent their sales rep outside estimator. He gently described the process of the move and answered my queries. I felt very relax after talking with him. In the moving day I found the crews were same professional. They handled my pets very nicely and also the other packing and loading was smooth. I just had to stand beside and look after the kids. The whole process was very impressive. We appreciate their effort in the end and finally very happy.
I was moving from a 2BR apt from TX to Florida. I boxed up all of my stuff, and left the bulky things; furniture, pictures, etc. to be handled by the moving crew. The movers arrived promptly at 8am, they brought an extra man free of charge.All my furniture was properly warped before it was loaded on the truck. They even help pack my china cabinet. They were very accommodating and flexible with their schedule. I needed my stuff to be delivered on or after the 30th of June. They called me a few days before to confirm my delivery and they arrived on the day they promised.Nothing was broken and it ended up being cheaper than I was quoted. Mika who arranged the move was great and set everything up without issue. She even called me to tell me when my stuff was on its way. Puma is fantastic and if you are moving you should feel confident in using them.
I am pleased to write this excellent review on Puma Van Lines. I used them for a long distance move from California to Texas in June of 2017. Everything went smoothly and without stress. Debbie S. who coordinated the move was professional, helpful and knowledgeable. The men who came to move me did an excellent and exceptional job of carefully packing my belongings and treated my items with care and respect when moving them. Needless to say, my belongings arrived in a timely manner to Texas and nothing was broken or damaged to due the impeccable packing, handling and transporting of Puma Van Lines. I would highly recommend Puma Van Lines to anyone looking for a reputable, high quality and efficient moving company.
We were extremely pleased with the services of Puma Van Lines from the first correspondence with Debbie to dispatcher Javier and Miguel and his crew. Debbie was always available for any questions that I might have. They did exactly what they said they would do for the exact amount they quoted us for the move. They were constantly in contact with us and kept us in the loop. The delivery crew was also excellent. I am only sorry that I did not write down their names to also compliment them. They had to deliver to the third floor in the Texas heat and they could not have been more pleasant and helpful. Everything was carefully packed and delivered with no damage. Very friendly and professional group.
Puma Van Lines helped my wife and I move from OH to TX. They showed up at my house in OH on time. They did a GREAT job packaging my things so they were safe and secure in the truck. They were quick in getting from OH to TX. The guys packing were polite and did a fantastic job. The management that I spoke to on a couple of issues were polite and fixed the minor issues immediately and respectfully. When they arrived in TX with my stuff to deliver at a storage unit they did a great job unloading and leaving some valuables (mirrors & TVs) wrapped so they would stay safe while in storage. Very pleased with my experience and would recommend them to anyone.
Big or small they are the master of moving services. I hired Puma van lines just a few weeks ago to move my belongings from Dallas, TX to Salt Lake City, UT. The sales manager Philip was very cooperative, sales rep Debbie provided a very precise estimate and completed the paper work, Foreman Cesar and the helpers John, Roberto and Sergio worked really hard and in an organized manner. They not only moved all 43 boxes and the furniture, they also helped us unpacking and setting up the furniture and all these cost a moderate amount.
I used Puma Van Lines last week as my family moved from LA to Dallas...It was a hassle free move and the service was outstanding. You hear so much about moving companies that are doing a terrible job and ripping people off...and I was so pleased that this was not the case with PVL. The guys that came out were professional and our furniture was delivered on time just as promised (they gave us a time frame it will get to Dallas). I highly recommend this company if you are moving.
Puma moved my family and I from California to Texas. From the time the representative called me to the time the movers delivered my items everyone was nice, professional, and very helpful. When I would call with questions or concerns regarding the move, they answered everything and put my mind at ease. I have moved several times in the past and this was by far the easiest move I have ever experienced. If I have to move again I would definitely use Puma.
Great long distance moving company and great work. And I want to specially say that the movers from Puma Van Lines were very nice and friendly, and super professional. I definitely will recommend this company to anyone who may need it. All of my belongings arrived on time to my new storage unit, and everything was in perfect condition. Thank you guys once again, and good luck with your business. Keep up the good work!
I had moved many times by renting a truck and doing it with my friends, this time I decided to use a professional moving company and Puma Van Lines was a great choice for my budget and provided good service and great people skills. Marlon and his team worked very hard on pickup and the delivery team showed up on time. From now on I will use these guys for future moves. No more renting trucks!
I moved from LA to Dallas and I was promised fast delivery on a return truck. The crew that packed my apartment did it in less then 4 hours and was very easy to work with and polite. The delivery took place 6 days later and I am very pleased with their services. Their customer service team handled all my requests and questions in a professional way. Thank you.
The people who did my move were extremely kind and courteous at all times. Very patient, working with older people can be difficult and vice versa, they were easy to be around, very helpful. They were extremely fast and, made moving as acceptable as they could. I will certainly recommend Puma van lines to everyone. Good job guys and thanks!
I recently used Puma Van Lines for my relocation from Addison TX to Sunnyvale CA. I would rate a 5 star just because of the amazing on time service. Darell Wilson - Puma Van Lines driver, did an excellent job. Ensure that you discuss and define earliest dispatch date so that you get your stuff on time. Keep up the good work!!
PUMA VAN LINES gave us an amazingly stress free move from California to Texas. I highly recommend hiring them for long distance moves. Everyone from the sales to the drivers and the guys working hard loading up and unloading were great! Always had a smile. Thanks PUMA!!
I recently moved from Dallas to Atlanta and used Puma and they were amazing! From the packing to the unloading it was a seamless, great experience. The cost was less than competitors with way better service. Nothing was broken and the delivery and unload took no time!
To all who are about to move... hire these guys. Extremely professional and very helpful. We had some issues with the move and they really helped us out. It was noticeable that even the owners of the business really cared and really wanted to help. Thank you guys!
Arthur E. Hunt
The crew that came to move me did a good packing job, they finished to pack my 2 bedroom apartment in less that 5 hours and the delivery took 6 days. I am very happy with their service and I will used them again. Thank you very much
I was referred to Puma Van Lines by a friend that used them. Puma did an incredible job moving my furniture from Dallas to Los Angeles. Many thanks to Cecilia who helped coordinate all the small details regarding the delivery.
Whatever you do, do NOT speak with the woman in Customer Service. She is rude, disrespectful, talks over you and does not listen. She is a poor representation of the company. Where has the customer training gone to ?
I used there service for moving my stuff from Plano , TX to Orlando , FL in July-2016 . They lost my dresser-mirror brackets , and TV table is broken during move. King size mattress also got damaged during move.
The Right Choice Heating & Air
Great service. Used them from California to Dallas and again when i moved to Addison. Great company, employees/movers were really nice and helpfull. Thank you Kobi